Privacy Policy
Simexa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a consultation, contact us, or use services coordinated through Simexa.
1. Introduction
2. Information We Collect
Personal Identifiers: Name, service address, email address, phone number, and (when relevant) date of birth.
Account Information: Service account numbers, provider account details, and billing information needed to coordinate activations or transfers.
Transaction Data: Records of services you inquired about, consultations you requested, and providers selected.
Communications: Records of SMS messages, emails, chats, and phone calls between you and Simexa.
Device and Usage Data: IP address, browser type, device type, pages visited, referring sites, and time spent on our website.
We may collect the following types of information:
3. How We Collect Information
Directly from you when you submit a form, request a consultation, contact us, or interact with a Simexa specialist.
When you opt in to receive SMS or email communications.
Automatically through cookies, analytics tools, and similar technologies on our website.
From third parties, including providers and referral partners, when those parties direct you to Simexa.
We collect information:
4. How We Use Your Information
Identify providers available at your address and present real service options.
Process consultation requests and coordinate service activations.
Send appointment reminders, installation confirmations, and account-related notifications by SMS or email.
Assist with number porting, account transfers, and provider activations.
Respond to customer service inquiries.
Send promotional communications, but only with your consent.
Comply with legal obligations and protect our customers, our partners, and Simexa.
We use your information to:
Message frequency may vary.
Message and data rates may apply.
To opt out at any time, reply STOP to any message.
For help, reply HELP or contact us directly.
We do not sell or share your phone number with third parties for their own marketing purposes.
By providing your mobile number and opting in, you consent to receive SMS messages from Simexa, including appointment reminders, service updates, activation confirmations, and account notifications.
5. SMS and Text Message Communications
Provider Partners (such as ISPs, carriers, energy retailers, insurance carriers, security companies, and moving partners) as necessary to process your consultation, deliver quotes, and activate the services you select.
Service Vendors that assist us in operating our business (such as CRM platforms, SMS providers, analytics, and hosting), under appropriate confidentiality and data-protection commitments.
Legal Authorities when required by law, or to protect our rights, our customers, or our partners.
Business Transfers in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
We do not sell your personal information. We may share your information with:
6. Sharing Your Information
Our website may use cookies and similar tools to improve your browsing experience, remember your preferences, and analyze site performance. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly without them.
7. Cookies and Tracking Technologies
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, support active services, comply with legal obligations, resolve disputes, and enforce our agreements. When the information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Data Retention
9. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Opt out of marketing communications at any time.
To exercise these rights, contact us at the email address at the bottom of this Policy. We may need to verify your identity before completing a request.
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including:
10. California Privacy Rights (CCPA and CPRA)
The right to know what personal information is collected and how it is used.
The right to request deletion of personal information.
The right to opt out of the sale or sharing of personal information. We do not sell personal data.
The right to non-discrimination for exercising your privacy rights.
To submit a CCPA or CPRA request, contact us at admin@simexa.io.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
12. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites, including provider partner sites. Simexa is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
13. Third-Party Links
We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.
14. Changes to This Policy
15. Contact Us
Simexa Email: admin@simexa.io